EVERYTHING YOU NEED TO KNOW ABOUT AIROFLUX

Browse by topic below. Can't find your answer? Email us at support@airoflux.com and we'll help.

⚙️ Using your Airoflux

Everyday clothes: shirts, blouses, trousers, chinos and dresses.

The balloon attachments have adjustable side zips, so they fit everything from S to XXL.

Most everyday fabrics. Delicate ones like silk and linen are fine on the low heat setting.

Always check the garment's care label first.

They don't have to be, but results are best when garments are slightly damp, such as straight out of the washing machine.

Dry clothes can still be smoothed and refreshed.

Most shirts and trousers take 8–12 minutes. Thicker fabrics and deep creases need a little longer.

Yes. Once it starts, it's hands-free, so you don't need to watch it or do anything, and it stops automatically when the cycle ends.

As with any electrical appliance, don't leave it running while nobody's home.

The machine ships with an EU/US plug. If you're in the UK, UAE, Australia, Denmark or another country with a different socket, add the universal adapter to your order.

It's in the box. Email us if you'd like a digital copy.

📦 Your order

It usually arrives within minutes, so check your spam folder first. A typo in the email address can also stop it arriving.

Please email us rather than ordering again, so you aren't charged twice.

Email support@airoflux.com before your order ships and we'll correct it.

Yes, as long as it hasn't shipped. After that, our return policy applies.

Within 1–2 business days of purchase.

🚚 Shipping & tracking

Worldwide. You can see all destinations at checkout or on our Shipping Info page.

Most orders arrive 6–10 working days after dispatch, depending on your location.

No. Every order ships DDP (Delivered Duty Paid), so all duties and taxes are covered by us.

You'll get a tracking number by email when your order ships. Tracking can take 2–3 days to start updating.

If it still hasn't moved after that, email support@airoflux.com and we'll look into it.

↩️ Returns, refunds & warranty

If Airoflux isn't right for you, you have 60 days from delivery to return it for a full refund, minus a $20 restocking fee.

The item must be unused and in its original packaging. Return shipping and any customs fees are paid by the customer.

Email support@airoflux.com with your order number and the reason for the return. We'll send instructions once it's approved.

Returns sent without approval may not be accepted.

Within 7–10 working days of the item passing inspection. The refund goes to your original payment method, minus the restocking fee.

Send us photos or a short video. Once we confirm the fault, we'll repair or replace it free of charge, with no restocking fee.

Every Airoflux comes with a 60-day warranty that starts automatically on the day you buy, so there's nothing to register.

Want longer cover? Add the extended warranty when you place your order.

If something goes wrong, just contact us with your order number.

Tell us what's going wrong. Often we can fix it together, and if not, we'll guide you through a return.

STILL NEED HELP?

Our team replies by email Monday to Friday, 8AM–5PM EST.

Contact us