YOUR QUESTIONS ANSWERED

Find answers to the most frequently asked questions

🛍️ Orders & Confirmation

Yes! You'll receive a tracking number by email as soon as your order ships. Until then, rest assured your order is safely in our preparation queue, going through final checks. Once you have your tracking number, you can enter it on our Tracking Page to check the status of your delivery anytime.

Orders can be cancelled before shipment. Once shipped, they fall under our return policy.

All orders will be shipped within 1-2 business days of purchase, unless we notify you otherwise. Please allow for standard processing and handling times, which may occasionally vary by a few days.

After placing your order with Airoflux, you'll receive an order confirmation email within a few minutes. If you don't see it, please check your spam or junk folder. In some cases, a missing confirmation can be caused by a small typo in the email address entered at checkout. Even if you haven't received the confirmation, your order may still have gone through successfully.

To avoid duplicate orders or double billing, we recommend contacting us by email before placing another order.

Reach out to our support at support@airoflux.com so we can update your contact details and resend your confirmation.

Yes, if your order hasn't been shipped yet, contact our support team at support@airoflux.com and we'll update it for you.

🚚 Shipping & Delivery

We aim to ship within 1-2 days, but occasional delays can happen. Rest assured, we keep an eye on every order and will let you know if anything changes.

Yes, Airoflux ships worldwide. You can view available destinations using our shipping information page or at checkout.

Delivery times vary depending on your region. Once shipped, most orders arrive within 6-10 working days.

We've had a surge in orders recently and are working through them in the order they came in.

No, all Airoflux orders are shipped DDP (Delivered Duty Paid, meaning all taxes, customs, and import duties are fully covered by us. You won't have to pay any additional fees when your order arrives.

Your order is moving through our system. You'll get an email update at each key stage. If you're worried, feel free to reach out and we'll personally check for you.

Tracking can take 2-3 days to update after dispatch. If it hasn't updated after that, please contact support at support@airoflux.com

🔁 Returns

Please contact us at support@airoflux.com with your order number and reason for return. Our team will review your request and provide return instructions if approved.

Returns sent without prior approval may not be accepted.

We offer a 30-day return window starting from the day your order is delivered. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition it was received.

Approved returns are subject to a restocking fee, which is deducted from the refund to cover inspection, handling, and processing costs. Return shipping and any applicable customs or import fees are the responsibility of the customer.

Once the returned item has been received and inspected, we will issue a refund for the product price minus the restocking fee.

Our aim is to keep the process clear and transparent, so you know exactly what to expect.

Refunds are processed within 7 to 10 working days after the returned item has been received and inspected. Refunds are issued to the original payment method, minus any applicable restocking fees.

Processing times may vary depending on your bank or payment provider.

If your item arrives damaged or faulty, please contact us as soon as possible with clear photos or a short video of the issue. If the fault is confirmed, we will arrange a replacement or repair at no additional cost to you. No restocking fee applies in these cases.

👕 Product Use

For safety reasons, we recommend keeping your Airoflux in view while it's operating. The machine is equipped with safety features that automatically stop the cycle when complete, but as with any electrical appliance, it should not be left running unattended.

On average, Airoflux takes around 5-8 minutes, depending on the fabric's thickness and how damp it is, thicker materials take a little longer, while lighter fabrics finish faster.

For the best results, place your garment straight from the washing machine onto your Airoflux, or ensure it's slightly damp before use. You don't need to wait for your clothes to dry before they're dried and ironed automatically.

Yes, however we recommend selecting a lower temperature mode.

💬 Support

There's no need to register anything, your Lifetime Warranty is automatically activated from the date of purchase. If you ever experience an issue with your Airoflux, simply contact our support team with your order number, and we'll take care of the rest.

Email us anytime at support@airoflux.com. We reply from 8AM-5PM EST, Mon-Fri.

Currently we provide support via email, but phone and chat options are coming soon.

It's included in your package and can also be provided digitally upon request.